If for any reason you are unhappy with your spirit we will work to make sure that you are 100% satisfied. If you decide that you no longer want a spirit that you purchased from us please notify us immediately. If we have not yet shipped the item out you will receive a partial refund (please note that there will be a restocking fee), and if we have already shipped it you will receive a store credit for the original price of the item (minus a restocking fund and shipping). Please note that we will not accept returns on certain items and after a certain amount of time has passed we will not accept returns. Before you buy please be prepared for a life time commitment with a spirit, it is very damaging for a spirit to be purchased by a keeper, then rejected and shipped back.
For spelled items we will be more then happy to recast for you. We will only recast after 90 days. Magick does take time to manifest. Refunds are given if you wish to cancel a order that has yet to ship. Once a spell has been shipped, we will not offer a refund on spells after they are shipped.
On clearance items, store credits are given in the form of refunds. We do not offer "exchanges" on spirits.
Due to many instances of nonpayment we are no longer offering layaway.
Please note that we remove all spirit from the site within 48 hours of shipment. After that we no longer have access to their original listings. If you would like to keep your spirit info for your records please save it IMMEDIATELY as once it is deleted we can only send you info on their abilities and their ways of communication.
If a stock picture is used in a listing and we do not state what vessel a particular spirit or spell is bound/cast to it is most likely in a glass bead or stone. We almost always have other vessel options offered for you and direct bindings or castings on both.
Please note that we do not own the copyright to some of the pictures used in our listings but we get them off of websites that allow fair use and free fantasy backgrounds. If you have artwork that you would like featured on this site please contact us. We are always happy to showcase our friends' and clients' creations!